Cancellation Policy

Once an order or service request has been confirmed, cancellation may not be possible depending on the stage of processing, manufacturing, installation or service.

If you need to cancel a request, please contact Udvira Industries as soon as possible using the contact details provided below.

Cancellation requests will be reviewed on a case-by-case basis depending on the status of the order or service.

Return Policy

As Udvira Industries provides elevator products, components and related solutions, return eligibility may depend on the nature of the product, customization, installation status and applicable commercial terms.

Products that have been specially manufactured, customized, installed or supplied according to specific customer requirements may not be eligible for return.

Refund Policy

Refunds, where applicable, will be processed according to the agreed terms between Udvira Industries and the customer.

If a refund is approved, the applicable amount will generally be processed through the original payment method or another mutually agreed payment method.

Non-Refundable Situations

• Customized or specially manufactured products may not be eligible for refund.
• Products that have already been installed may not be eligible for return or refund.
• Services that have already been completed may not be eligible for refund.
• Refund requests arising from incorrect customer-provided information may not be accepted.

Damaged or Incorrect Product

If you receive a product that appears damaged or differs from the agreed specification, please contact Udvira Industries as soon as possible with the relevant details and supporting photographs or documents.

Our team will review the issue and determine the appropriate resolution.

Processing Time

Where a refund is approved, the processing time may vary depending on the payment method, banking institution and other applicable circumstances.

Changes to This Policy

Udvira Industries reserves the right to modify this Cancellation, Return & Refund Policy at any time. Any updated version will be published on this page.

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